Shipping & Returns 

Any damages should be reported in writing within 14 days from the delivery date.  A change of mind must be reported in writing within 14 days from the delivery date.  We cannot be liable to accommodate any claims made after this period. The claim must include four images of the product and four images of the packaging including the label of the product to be accepted. The product must be kept in its original packaging to get accepted. When submitting a claim we kindly request you provide these details with a description of the damage through our website live chat.

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If items are damaged in transit please contact us with photos of the affected parts.  If items are flat packed please check all parts on delivery before attempting to assemble as we may not be able to replace them.

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We accept returns on account of manufacturing defects subject to approval by the Returns Team. This includes free collection of the defective merchandise. T’s & C’s apply.

"We gladly accept returns for items damaged during transit, pending approval by our Returns Team. This service includes complimentary merchandise collection. Please note that terms and conditions (T’s & C’s) apply. To ensure a successful return, it is imperative to retain the original packaging. To initiate the return process, please send an email to our team, attaching a maximum of 4 images of the damaged product and up to 4 images of the original packaging. We kindly request that you refrain from tampering with the product, as doing so may adversely affect the outcome of your return request.

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We reserve the right to refuse a returned item if the items do not comply with the returns policies. Refused items will be returned back to you and additional postage will be charged.

 

Returns must be sent via traceable postage otherwise they won't be accepted. Unfortunately without the items, we cannot issue an exchange or refund. We, therefore, suggest you send your returns using traceable methods.

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Items are subject to availability checks once ordered. We do not accept responsibility or liability for any item not able to be supplied.  However,  if an item is delayed or becomes unavailable we will refund the fee and offer store credit as an apology for any inconvenience.

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100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defects, as these are natural occurrences.

The below attributes are considered as part and parcel of our Handmade products. This is not an exhaustive list.

• Different shades of wood or finish.

• Slight design difference from picture – example the carving is not exactly the same as the published picture.

• Small filler marks – as long as the extent of filler does not cover a high percentage of the piece.

• Dimension differences – within acceptable levels. This applies to positioning of shelf or product height etc and not just overall dimensions.

• Two pieces not being exactly the same – we already state that if a customer wants to ensure exactly matching pieces they must order ‘bespoke’ products

• Fabric orientation – where the pictures on fabrics are not in exactly the same locations as on the photographs

• Fabric colour different to picture – down to the difficulty in colour rendition of various computers

• Gap around the drawers and doors to give room for change in temperature.

• In Painted and screen printed items, a minor off-touch as the entire process is manually done and is not machine generated and variations do happen due to wood surface or otherwise.